1. Scope
This Privacy Policy applies to information handled by BridgeScale through bridgescale.net, clients.bridgescale.net, related BridgeScale communications, prospect intake, client onboarding, and service delivery. It does not replace the privacy policies of Amazon, payment processors, carriers, or other third-party platforms.
2. Information we collect
- Business and contact information: company name, contact name, email, phone number, role, and business category.
- Amazon and service information: Seller Central or Vendor Central details you provide, catalog size, ASIN-related information, account-health matters, requested services, 3PL/FBA logistics information, and work instructions.
- Portal information: account credentials in hashed form, login activity, access status, notes, service requests, files, billing-status records, and account history.
- Website information: technical data reasonably necessary for security and operation, and privacy-preference information stored in your browser.
- Communications: messages, support requests, documents, and other information you send to BridgeScale.
3. How we use information
We use information to respond to prospects, provide and administer services, manage client relationships, maintain portal access, prepare and track work, communicate about invoices and account status, improve operations, secure our systems, prevent fraud or abuse, maintain business records, and meet legal obligations.
4. Sharing and disclosure
BridgeScale does not sell personal information. We may disclose information to hosting, email, technology, professional, logistics, carrier, or other service providers that support our operations; to Amazon or another platform when needed to perform authorized client work; to a successor in a business transaction; or to authorities when required by law or reasonably necessary to protect rights, safety, or systems.
5. Payment information
BridgeScale is developing its billing workflow. If third-party payment processing is introduced, payment-card or bank information may be collected directly by the payment processor under its own terms and privacy policy. BridgeScale may retain transaction references, invoice status, amounts, payment-method descriptions, and verification records needed for accounting and client administration.
6. Cookies and similar technologies
Our website currently uses necessary browser storage to remember privacy preferences and support functionality. Optional analytics or marketing technologies may be enabled in the future. Where controls are provided, your selected privacy settings will govern optional technologies on the BridgeScale website.
7. Data retention
We retain information for as long as reasonably necessary for service delivery, account administration, dispute resolution, security, accounting, legal compliance, and legitimate business records. Different categories of information may have different retention periods.
8. Security
We use administrative and technical safeguards designed to protect information, including restricted account access, password hashing, secure connections, access controls, and separation of internal and client-facing systems. No internet system can be guaranteed completely secure.
9. International users
BridgeScale is based in Florida and has operations in Costa Rica. Information may be processed in the United States, Costa Rica, or other locations where our service providers operate. By using our services, information may be transferred across national borders as permitted by applicable law.
10. Privacy rights and requests
Depending on where you reside and which laws apply, you may have rights relating to access, correction, deletion, restriction, or other treatment of personal information. Requests may be sent to info@bridgescale.net. We may need to verify your identity and may retain information where legally or contractually required.
11. Children
BridgeScale provides business-to-business services and our website and portals are not intended for children under 18.
12. Changes to this policy
We may update this policy as our services, technology, or legal obligations change. The effective date above indicates the current published version.
13. Contact
Questions or privacy requests may be sent to info@bridgescale.net.